Frequently Asked Questions
Appliance Service FAQ
Answers about appliance repair, installation, service-call pricing and booking with Gold Star Appliance Repair.
General Service
What appliances do you repair?
We repair refrigerators and freezers, washers, dryers, dishwashers, ranges and ovens, cooktops, microwaves and range hoods.
Do you repair freezers?
Yes. Our refrigerator and freezer service covers refrigerator freezers and standalone freezers, including temperature problems, excessive frost and units that are not freezing.
Do you offer appliance installation?
Yes. We offer appliance installation and replacement installation. Share your appliance model and existing setup so we can confirm the scope of your request.
What areas do you serve?
We serve these communities in the Twin Cities metro area, Minnesota: Orono, MN; Medina, MN; Rogers, MN; Fridley, MN; Hopkins, MN; Wayzata, MN; New Hope, MN; Plymouth, MN; Long Lake, MN; Chanhassen, MN; Minnetonka, MN; Maple Grove, MN; Osseo, MN; Robbinsdale, MN; Chaska, MN; Eden Prairie, MN; Brooklyn Park, MN; Golden Valley, MN; St. Louis Park, MN; Brooklyn Center, MN. Contact us to confirm availability for your address.
What are your business hours?
Our business hours are Monday–Saturday, 8:00 AM–7:00 PM. We are closed on Sunday.
Pricing
How much is the service call?
The service call for an appliance repair visit is $79. It covers professional appliance diagnosis.
Is the $79 service call applied toward the repair?
Yes. If you proceed with the repair, the full $79 service-call fee is applied toward your repair cost.
Is appliance installation also $79?
No. The $79 service-call pricing applies to appliance repair visits. Installation pricing varies by appliance and installation requirements. Contact us to discuss your installation request.
Booking
How do I request service?
Use our Book Service form, call (612) 470-7085 or email goldstarsolutionsmn@gmail.com. Tell us about your appliance and the service you need.
What information should I provide when booking?
Provide the appliance type, symptoms or installation request, service address, your name and preferred contact details. The brand, model number and photos can help explain your request.
Can I upload photos?
Yes. The booking form lets you add up to three photos of your appliance, the problem or the installation area.
Can I choose text, phone or email as my preferred contact method?
Yes. The booking form offers text, phone call and email as preferred contact methods. Enter the corresponding phone number or email address so we can contact you.
Repair Process
Do you diagnose the appliance before replacing parts?
Yes. We inspect the appliance and evaluate the reported symptoms to identify the cause before determining the appropriate repair.
Should I have the model number available?
The model number is helpful if you have it. It is optional in the booking form, so you can still request service without it.
What if I am not sure what is wrong with the appliance?
Describe what you notice, such as an unusual noise, a leak or a change in performance. You do not need to identify the failed part before requesting a diagnosis.
Explore Your Service Options
Visit our services overview for appliance-specific details, or contact us about your request.
Have a Service Request?
Tell us about your appliance and how you’d like us to contact you.